Responsive, senior support, not a ticket black hole.
Support & AMC
Odoo support and AMC from a partner that stays.
Ongoing support, maintenance, and enhancements that keep Odoo running and growing with you, on-site once or twice a week.
Short answer
How does Odoo AMC pricing work? AMC contracts are priced against scope rather than a flat fee: the size of your Odoo setup, your required response times, and how much on-site time you want each month. That contract covers bug fixes, updates, and performance tuning.
By Muhammad Salman Ali Khan · Last updated
Overview
Go live is the start, not the finish. Systems need care, teams have questions, and businesses keep changing. Our support and annual maintenance plans give you a reliable team to call, steady upkeep, and a clear path for improvements as you grow, closing the gap we flagged in 10 ERP implementation mistakes that sink projects as the most common reason projects quietly decay after go-live.
Knova's flagship is executive, on-site support: a senior Odoo expert at your office in Dubai, Abu Dhabi, or Sharjah, once or twice a week as your dedicated, vendor-neutral advisor. Already working with another implementation partner? Even better. We sit on your side of the table, review how the rollout is really going, decide what to build next, and protect your investment. We support your team in English, Arabic, and Urdu.
What we deliver
Annual maintenance contracts (AMC) with defined response times.
On-site executive support, once or twice a week, in person.
Bug fixes, updates, and performance tuning.
Enhancements and new module rollouts as your needs change, including compliance work such as staying current with UAE e-invoicing.
Independent oversight of your implementation and other partners.
User support, guidance, health checks, and proactive monitoring.
What Odoo support in Dubai should actually cover
Good Odoo support does three jobs, and most contracts only do the first. It keeps the system running: bug fixes, updates, performance tuning, and the monitoring and backups that mean a problem is caught before your team finds it. It helps people use the system: answering questions, correcting the habits that creep in after go-live, and refreshing training when staff change. And it moves the system forward: enhancements, new modules, and the compliance changes UAE businesses cannot ignore, from UAE e-invoicing to Wage Protection System (WPS) payroll.
An annual maintenance contract that only covers the first job leaves you with a system that works but never improves, and a team that quietly returns to spreadsheets. Our support and AMC service is built to cover all three, with senior people who understand both the business process and the code behind it.
How on-site executive support works
Knova's flagship is executive, on-site support. A senior Odoo consultant comes to your office in Dubai, Abu Dhabi, or Sharjah once or twice a week, every week, as your dedicated, vendor-neutral Odoo expert. It is a standing relationship, not a ticket queue: the same person, who already knows your business, your people, and your system.
Being in the room changes what gets fixed. On site, we see how your team actually uses Odoo, where the workarounds are, and which reports nobody trusts, things that never reach a support ticket. We review the work being done on your system, set the roadmap with your management, and oversee each rollout so that changes land properly rather than simply being switched on. Your team can ask questions in English, Arabic, or Urdu.
Taking over Odoo support from another partner
Many of the businesses we support did not implement Odoo with us. Sometimes the original partner has gone quiet, sometimes the project stopped halfway, and sometimes the partner is still involved and the business simply wants an independent expert on its own side of the table. All three are normal starting points for us.
We begin with a health check of what you have: the configuration, the custom modules, the quality of your data, performance, and your upgrade path. From that, we agree a prioritised plan, fixing what is hurting operations first. If your existing partner is still involved, we work alongside them, reviewing their work and holding the roadmap on your behalf. If you are also weighing a version move, our migration and upgrade service can be planned into the same roadmap.
Signs your Odoo needs a proper support partner
The warning signs are usually visible long before anyone calls them a support problem. Staff keep spreadsheets alongside Odoo because they do not trust its numbers. Month-end close takes longer than it did before the system went live. Requests sit unanswered for weeks, or are answered by someone who has never seen your setup. You are several versions behind and nobody can say whether your customisations will survive an upgrade. Each of these is fixable, and each one costs more the longer it is left.
If several of them sound familiar, a health check is the right first step. It tells you what is wrong, what it is costing you, and what to fix first, whether or not you then choose us to fix it.
AMC or an on-site retainer: which do you need?
An annual maintenance contract gives you a defined scope and agreed response times for fixes, updates, and upkeep. It suits businesses whose Odoo is stable and who mainly need a dependable team to call. An on-site retainer adds a senior adviser who is physically present every week, which suits businesses where Odoo runs core operations, where changes are continuous, or where another partner is delivering work that needs independent oversight.
Many clients combine the two. Both are priced against your actual scope rather than a generic tier, so the first conversation is about your system and your team, not a price list. If your Odoo is hosted with us, Knova Cloud adds server monitoring and restore-tested daily backups underneath the support.
Why Knova
A partner who already knows your system, because we likely built it or reviewed it.
Vendor-neutral: we work with you even if another partner did the implementation.
Frequently asked questions
How does Odoo AMC pricing work?
AMC contracts are priced against scope rather than a flat fee: the size of your Odoo setup, your required response times, and how much on-site time you want each month. That contract covers bug fixes, updates, and performance tuning. We quote after understanding your system and support needs, rather than selling a generic tier that covers more, or less, than you actually require.
Can you support an Odoo system another partner implemented?
Yes, and it is one of our most common engagements. Our support and AMC service is vendor-neutral: we review how the original rollout is really performing, provide on-site executive support, and decide what to build or fix next, sitting on your side of the table regardless of who built the system originally or whether they are still involved.
What does your on-site executive support actually involve?
A senior Odoo consultant visits your office once or twice a week as your dedicated, vendor-neutral advisor, reviewing how the system is performing and answering your team's questions in person. It is not a ticket queue disappearing into email; it is a standing relationship with someone senior who already knows your business and your system.
Which Odoo versions and editions do you support?
We support Odoo 13 through 20, on both the Community and Enterprise editions; our founder is Odoo certified on v13–v16 and v18–v20. If you are on an older version, support starts with keeping it stable, and we then set out a realistic upgrade path rather than forcing an immediate migration.
How quickly do you respond to an Odoo support issue?
Response times are defined in your AMC contract and agreed before it starts, according to how critical each part of the system is to your operations. Issues that stop sales, invoicing, or payroll are treated differently from a report that needs adjusting, and the contract says so in writing.
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